Shipping & Returns

Terms & Conditions

Cancellations

Orders may not be cancelled once contracted, completed and paid in full, irrespect to the physical location of the goods, except with the express permission of the company. Such permission will only be granted under the condition that the buyer will agree to pay all costs to recover, restore and restock the items in question. A standard restocking fee of 30% of the goods plus all prepaid shipping and handling costs will be incurred by the buyer. Where items are sold on a freight free basis, the actual cost to the company for shipping will apply.

Ownership & Liability

Ownership of goods and services will only pass to the buyer when paid in full. Transfer of the physical item or conduct of the required service will only occur once payment has been received in full. The company will hold ownership rights until such payment is received, irrespective of the method of transaction. Ownership transfers to the buyer once payment has been made. Liability for all product & services transfers to the the buyer once payment has been made and irrespective of the location of the goods or stage of service being provided.

Such responsibility will include but not be limited to; risk in transit and insurance.

The company will endeavour to ensure that dispatch and delivery is conducted in a timely and efficient manner. However, the company does not accept responsibility for situations that may occur and are out of the campanies control. Such situations may include but are not limited to Stoppages, transport breakdowns, earthquakes, acts of god, war or accidents.

Shipping

All fully paid orders, received on any business day (excluding public holiday), before 12:00 hours A.E.S.T. will be dispatched on the same day. Orders received after 12:00 hours A.E.S.T. or on weekends & public holidays will be dispatched the next business day. A business day is defined as any day, Monday to Friday that is not a public holiday.

The company uses Australia Post for all shipping. The company does not send orders to PO Boxes, Mail Collection Centres or Postal Collection Boxes. All Accounts must have a valid Home or workplace street address. Login accounts with PO Box addresses will be deleted and orders that do not specify a residential or workplace street address will not be shipped until such information is supplied.

Orders up to 5 kg will be sent via satchel where possible. Orders over 5 kg will be sent as parcels. Where available, tracking numbers will be provided for the purpose of following the progress of the parcel and provide proof of delivery.

Warranty

The company offers a limited warranty on all products. For consumable items, including cable ties and other items that may be considered by the company from time to time, this warranty extends to manufacturing defects only and is subject to immediate inspection at time of receipt by the buyer. All warranty applications for such defects must be received by the company within 7 days of receipt of the items.

The company strictly precludes claims of warranty for product failure that can be attributed to, or incurred through inappropriate, incorrect or dangerous application and use of the product.

All warranty claims must be accompanied by photographic evidence or presentation of the product to the companies business address, prior to consideration. Such presentation does not infer acceptance of the claim. at all times, the buyer should first consult with the company prior to taking any action with respect to returning, handling or using the product should a warranty claim be made.

Returns

Please choose carefully. We do not accept returns because you change your mind or order the wrong colour, size or feature.

We will accept returns where statutory requirements exist and where the item has a manufacturing defect, except where the item description clearly states the nature of the defect and the item is sold as a 'second'.

Shipping damage returns will only be processed where photographic evidence is provided of a damaged parcel and damaged contents. It is the receivers responsibility NOT to sign for or accept a parcel if it is damaged.

Return shipping costs are the responsibility of the buyer.

Refunds for returns will only be processed after confirmation of acceptance of claim by the company. Refunds for warranty issues will only be processed after the goods are returned in original packaging and undamaged.

Disclaimer

Please note: Items shown may not always be available. All published prices are subject to change without notice. We are only too happy to answer your inquiry and welcome your Contact. By using this site you are agreeing to the "Terms and Conditions" of The Eastern Red Trading Company Pty Ltd.

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