All fully paid orders, received on any business day (excluding public holiday), before 12:00 hours A.E.S.T. will be dispatched on the same day. Orders received after 12:00 hours A.E.S.T. or on weekends & public holidays will be dispatched the next business day. A business day is defined as any day, Monday to Friday that is not a public holiday.
The company uses Australia Post for all shipping. The company does not send orders to PO Boxes, Mail Collection Centres or Postal Collection Boxes. All Accounts must have a valid Home or workplace street address. Login accounts with PO Box addresses will be deleted and orders that do not specify a residential or workplace street address will not be shipped until such information is supplied.
Small orders may be sent as large letters. Orders up to 500 gms will be sent via satchel where possible. Orders over 5 kg will be sent as parcels. Where available, tracking numbers will be provided for the purpose of following the progress of the parcel and provide proof of delivery.
Please choose carefully. We do not accept returns because you change your mind or order the wrong colour, size or feature.
We will accept returns where statutory requirements exist and where the item has a manufacturing defect, except where the item description clearly states the nature of the defect and the item is sold as a 'second'.
Shipping damage returns will only be processed where photographic evidence is provided of a damaged parcel and damaged contents. It is the receivers responsibility NOT to sign for or accept a parcel if it is damaged.
Return shipping costs are the responsibility of the buyer.
Refunds for returns will only be processed after confirmation of acceptance of claim by the company. Refunds for warranty issues will only be processed after the goods are returned in original packaging and undamaged.