Shipping, Warranty, Returns & Refunds
Please choose carefully. We do not accept returns because you change your mind or order the wrong colour, size or feature.
All fully paid orders, received on any business day (excluding public holiday), before 14:00 hours A.E.S.T. will be dispatched on the same day. Orders received after 14:00 hours A.E.S.T. or on weekends & public holidays will be dispatched the next business day. A business day is defined as any day, Monday to Friday that is not a public holiday.
The company uses and prefers Fastway Couriers. Where possible, orders will be sent via Fastway Couriers. Fastway Couriers do not deliver to PO Boxes, Mail Collection Centres or Postal Collection Boxes. All Accounts must have a valid Home or workplace street address. Login accounts that include any unaccepted addresses will be deleted and orders that do not specify a residential or workplace street address will not be shipped until such information is supplied.
Regional areas will be despatched via Aust Post.
Small orders up to 500 gms may be sent as large letters where possible. Other orders up to 5 kg will be sent via satchel where possible. Orders over 5 kg will be sent as parcels. Where available, tracking numbers will be provided for the purpose of folowing the progress of the parcel and provide proof of delivery.
The company offers a limited warranty on all products. For consumable items, including cable ties and other items that may be Available through the company from time to time, this warranty extends to manufacturing defects only and is subject to immediate inspection at time of receipt by the buyer. All warranty applications for such defects must be received by the company within 7 days of receipt of the items.
The company strictly precludes claims of warranty for product failure that can be attributed to, or incurred through inappropriate, incorrect or dangerous application and use of the product.
All warranty claims must be accompanied by photographic evidence or presentation of the product to the company's business address, prior to consideration. Such presentation does not infer acceptance of the claim. At all times, the buyer should first consult with the company, prior to taking any action with respect to returning, handling or using the product if a warranty claim is to be made. Using a product considered to be faulty negates any claim to warranty.
We will consider all claims for returns where statutory requirements exist and where the item has a manufacturing defect, except where the item description clearly states the nature of the defect and/or the item is sold as a 'second'. Due to the hand crafted nature of the items sold by China Crafts, warranty does not include "Character Marks". Character marks are specifically excluded from all and any warranty claim.
Shipping damage returns will only be processed where photographic evidence is provided of a damaged parcel and damaged contents. It is the receivers responsibility not to sign for, or accept a parcel if it is damaged, without ensuring the carrier is aware of the damage and that they accept liability. All return shipping costs are the responsibility of the buyer.
At the discretion of the company, a refund may be made by replacing the item. Refunds for returns will only be processed after confirmation of acceptance of claim by the company. For all refunds, including warranty issues, the replacement will only be processed after the goods are returned in original packaging and with the exception of damage claims, undamaged. Where monitory refund occurs, that refund will be a reversal of the original transaction.